Physical goods purchased through anchor40.com

REFUND & RETURNS POLICY

Effective date: 4 August 2026

1. Scope

This Policy applies to physical goods purchased directly from Anchor40 through anchor40.com. It forms part of the Anchor40 Terms and Conditions. Products bought from another retailer must be returned to that retailer under its own process.

2. Seven-day change-of-mind cancellation

For an eligible online purchase of physical goods, you may cancel without giving a reason by notifying Anchor40 within seven calendar days after receiving the goods.

To exercise this right, email info@anchor40.com within the seven-day period and provide your name, order number, item being returned and contact details. We will send the applicable return address and instructions.

The return address may differ from Anchor40’s published business address. Do not send a parcel until Anchor40 has confirmed the correct return address.

3. Condition and care of returned goods

Please take reasonable care of the goods and packaging while they are in your possession. You may inspect the goods as reasonably necessary, but avoid use or handling beyond what is needed to inspect them.

Any deduction or refusal relating to damage, excessive handling or loss of value will be made only where and to the extent permitted by law.

4. Return delivery cost

For a change-of-mind cancellation, the customer is responsible for the direct cost of returning the goods. We recommend using a trackable delivery service and keeping proof of dispatch.

The customer remains responsible for the return parcel until it is received by Anchor40, except where applicable law provides otherwise.

5. Refund timing and method

For a valid change-of-mind cancellation, Anchor40 will refund payments as required by applicable law, within 30 days after the cancellation notice. A refund will ordinarily be made through the original payment method.

Where PayFast or another payment provider processes the refund, processing time after initiation may depend on that provider and the customer’s bank.

6. Defective, damaged, unsafe or incorrect goods

The seven-day change-of-mind period does not limit your statutory rights regarding defective, unsafe, damaged or materially incorrect goods.

If goods are defective or fail to meet applicable quality standards within six months after delivery, the customer may have the right to return them without penalty and at the supplier’s risk, and may choose a repair, replacement or refund where applicable under South African consumer law.

If a parcel arrives damaged or contains the wrong item, email info@anchor40.com as soon as reasonably possible. Include the order number and clear photographs of the product, packaging and delivery label where available.

For an approved defective, damaged or incorrect-goods return, Anchor40 will provide return instructions and will bear reasonable return costs where required by law.

7. Items not purchased from Anchor40

We cannot process a refund for an item bought from Amazon, a bookstore, an event host or another third party. Please contact the original seller.

8. Refused, uncollected or undeliverable parcels

If a parcel is returned because an incorrect or incomplete address was supplied, delivery was repeatedly unsuccessful, or the parcel was not collected, we will contact the customer. Reasonable redelivery or return costs may be deducted or charged where permitted by law and where the customer was responsible.

9. How to request a return

  1. Email info@anchor40.com within the applicable period.
  2. Include your full name, order number, item, reason for the request and contact details.
  3. For damage, defects or an incorrect item, attach clear photographs where reasonably possible.
  4. Wait for written approval, the correct return address and packing instructions.
  5. Pack the item securely and retain proof of dispatch.

10. Contact

Email: info@anchor40.com

Website: https://anchor40.com