Delivery of physical products purchased through anchor40.com

Effective date: 4 August 2026

1. Scope

This Shipping Policy applies to physical products purchased directly from Anchor40 through anchor40.com. It forms part of the Anchor40 Terms and Conditions.

2. Delivery areas

Anchor40 currently offers delivery of physical products within South Africa. If a delivery address is not supported by the available courier service, Anchor40 will contact the customer to discuss an alternative or provide a refund where appropriate.

International delivery is not included in the standard South African courier charge and is not available unless Anchor40 confirms it separately in writing.

3. Processing

Orders are prepared for dispatch after payment has been confirmed. Processing time may vary according to stock availability, weekends, public holidays, promotional periods, author availability for signed copies and other reasonable operational factors.

The estimated processing or dispatch period will be displayed at checkout, on the product page or in the order confirmation where available. If there is a material delay, Anchor40 will contact the customer using the details supplied with the order.

4. Delivery charges and estimates

Where Anchor40 arranges courier delivery within South Africa, courier charges start from R100 and are calculated according to the quantity ordered, parcel weight, delivery destination and courier rates. Delivery for bulk orders will be quoted separately. The final delivery cost will be confirmed before the order is completed. Alternatively, the customer may arrange their own courier or collection by prior agreement and at their own cost. Estimated delivery timeframes will be displayed during checkout or otherwise communicated before the order is finalised.

Delivery timeframes are estimates rather than guarantees. They begin after dispatch, not necessarily on the date the order was placed. Delays may occur because of courier operations, weather, road conditions, public holidays, strikes, customs, remote-area service limitations or events beyond reasonable control.

5. Address accuracy

Customers must provide a complete and accurate delivery address, postal code, recipient name, telephone number and any access instructions reasonably required by the courier.

Contact info@anchor40.com immediately if you notice an address error. Anchor40 cannot guarantee that an address can be changed after an order has been processed or dispatched.

6. Tracking and delivery communication

Where tracking is available, the tracking number or delivery update may be sent by Anchor40, the courier or the fulfilment provider. Tracking information can take time to update after dispatch.

Customers should monitor delivery notifications and ensure that someone is available to receive the parcel where signature or handover is required.

7. Failed delivery and uncollected parcels

If delivery fails because the address is incorrect or incomplete, access is unavailable, the recipient cannot be reached, or the parcel is not collected, the courier may return the parcel to Anchor40 or its fulfilment partner.

Anchor40 will contact the customer where reasonably possible. Redelivery may require payment of an additional delivery charge where the failed delivery was caused by information or circumstances within the customer’s control.

8. Damaged parcels or missing items

Inspect the parcel as soon as reasonably possible after delivery. If it is visibly damaged, contains the wrong item or is missing an item, email info@anchor40.com promptly with the order number and clear photographs of the parcel, packaging, delivery label and product where available.

Anchor40 will investigate with the courier or fulfilment provider and provide an appropriate remedy in accordance with the Refund and Returns Policy and applicable law.

9. Lost or materially delayed parcels

If tracking shows no meaningful movement or a parcel appears lost, contact info@anchor40.com. Anchor40 will make reasonable enquiries with the courier and will keep the customer informed.

Where the order cannot be delivered within the agreed period or a reasonable period, the customer may have cancellation or refund rights under applicable law.

10. Risk

Risk in physical goods remains with Anchor40 until the goods are delivered to and accepted by the customer or the customer’s authorised recipient, subject to applicable law.

11. Customer-arranged courier or collection

A customer may arrange their own courier pickup or personal collection by prior agreement. Anchor40 will provide the collection address, available times and any identification requirements after the arrangement has been confirmed. Any customer-arranged courier or collection cost is the customer’s responsibility.

12. Contact

Shipping enquiries: info@anchor40.com

Website: https://anchor40.com